Shipping policy

At Yophiy, we are committed to delivering your LED Light Therapy Mask and accessories quickly, safely, and at no extra cost to you. We aim to ensure your order reaches you in perfect condition and on time so that you can start your skincare journey without delay.

Processing Time

• Orders are processed within 1–2 business days before your payment is confirmed.
• You will receive an order confirmation email once your purchase has been placed, and a shipping confirmation email with tracking details as soon as your order is dispatched.

Shipping Times

• We offer FREE UK shipping on all orders.
• Delivery typically takes 2 to 4 business days after dispatch.
• Business days do not include weekends or public holidays.

Delays & Exceptions

• While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to factors outside our control (e.g., courier delays, adverse weather conditions, or high seasonal demand).
• In rare cases where delays are expected, we will notify you as soon as possible and work to resolve the issue promptly.

Missing or Damaged Orders

• If your order has not arrived within the estimated delivery window, please email us at siannetonge101@gmail.com with your order number so we can investigate.
• If your order arrives damaged, please email us within 48 hours of delivery with clear photos of the damage so we can arrange a replacement or suitable resolution.

Contact Us

For any shipping-related questions or assistance, please get in touch with us:

📧 siannetonge101@gmail.com